Refund Policy

30-day money-back guarantee

Email support@bloxbunny.com within 30 days of a charge and we will refund it in full. No explanation required and no conditions attached — it makes no difference how many charts you opened, how much history you exported, or how far into the billing period you are.

That applies to every plan and to renewals. If you would rather not email, Paddle handles the payment for us and you can request the refund straight from the link in your receipt.

How long it takes

We answer refund requests within two working days. Once approved, the money goes back to the card or account it came from — Paddle processes that within 14 days, and in practice it is usually a few.

What happens to your account

Refunding a charge returns the account to the free tier. The account itself stays, along with anything saved in it — watchlists, alert rules and settings are not deleted, so resubscribing later picks up where you left off. If you would rather the account were removed entirely, say so when you request the refund and we will delete it and everything in it.

Renewals

Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the period already paid for. Cancelling before a renewal runs means it is never charged; if one is charged that you did not want, the 30 days above cover it exactly like any other charge.

Paddle

Paddle acts as the merchant of record for everything sold here, so their refund policy applies alongside this one, including any statutory right of withdrawal you have where you live. Where the two differ, whichever is more favourable to you is the one that counts.

Please email us before raising a chargeback. A refund is faster for you and cheaper for us, and inside the window above it is not a request we turn down.

Contact

Refunds and billing: support@bloxbunny.com, or the contact form.